FAQ

Frequently Asked Questions
HOW DO I KNOW IF I NEED THERAPY?
You don't have to be in crisis to benefit from therapy. Sometimes life feels overwhelming, relationships become challenging, or you find yourself repeating patterns you don't quite understand. Other times, you may simply want to learn more about yourself and make positive changes in your life.
Therapy can help you:
Recognize and change patterns that may be holding you back.
Better understand and manage emotions such as anxiety, sadness, anger, or stress.
Navigate relationship challenges, life transitions, and everyday pressures.
Build healthier coping skills, confidence, and emotional resilience.
Gain a deeper understanding of yourself, your needs, and your goals.
Whether you're facing a specific challenge or simply feeling that something in your life could be different, therapy offers a supportive space to explore, heal, and grow.
You don't need to have everything figured out before taking the first step.
HOW WILL MY THERAPIST HELP ME?
### How Will My Therapist Help Me?
Therapy offers a supportive, nonjudgmental space to explore your thoughts, emotions, and experiences while gaining a deeper understanding of yourself. Your therapist won't tell you how to live your life. Instead, you'll work together to recognize patterns, explore new perspectives, and develop practical tools to create meaningful, lasting change.
Together, you and your therapist may work on:
- **Managing difficult emotions:** Developing healthier ways to navigate anxiety, sadness, anger, grief, and everyday stress.
- **Breaking unhelpful patterns:** Recognizing and changing thoughts, behaviors, and relationship patterns that may be holding you back.
- **Building healthier relationships:** Improving communication, expressing your needs, setting boundaries, and navigating conflict.
- **Understanding yourself more deeply:** Exploring how past experiences influence your emotions, beliefs, and choices today.
- **Strengthening confidence and resilience:** Recognizing your strengths, building self-esteem, and making choices that align with your needs and values.
**Finding the Right Therapist Matters**
Every therapist brings different specialties, experiences, and approaches to counseling. We encourage you to explore the clinician profiles to find someone who feels like a good match for your needs.
The relationship you build with your therapist is an important part of the healing process. If you ever feel that another clinician may be a better fit, we welcome that conversation. Our team can help you explore other options within our practice.
At Discovering Balance Counseling, our goal is to help you feel understood, supported, and empowered to create the changes that matter most to you.
HOW LONG WILL THERAPY TAKE?
There is no one-size-fits-all timeline for therapy. Everyone comes with different experiences, challenges, and goals, and the length of treatment depends on what you hope to achieve.
Some people benefit from short-term counseling to work through a specific challenge, life transition, or stressful situation. Others find that longer-term therapy is helpful for exploring deeper emotional patterns, healing from past experiences, or creating lasting changes.
At Discovering Balance Counseling, we believe therapy should be a collaborative process. You and your therapist will work together to identify your goals, explore what matters most to you, and regularly reflect on your progress.
Our goal is to help you develop the understanding, confidence, and skills to navigate life's challenges with greater independence. As you make progress, you and your therapist can discuss adjusting the frequency of your sessions or preparing to conclude therapy.
Therapy is your journey, and we're here to support you along the way.
HOW OFTEN WILL I MEET WITH MY THERAPIST?
The frequency of your therapy sessions depends on your individual needs, goals, and preferences. You and your therapist will work together to determine a schedule that supports your progress and feels right for you.
Most clients begin with weekly or every-other-week sessions to build a strong therapeutic relationship, establish consistency, and maintain momentum. As you make progress, you and your therapist can discuss adjusting the frequency of your appointments based on your changing needs and goals.
Each clinician manages their own schedule, so appointment availability and office hours may vary. You can explore available appointment times through our online scheduling system or contact our intake team if you have questions.
**Our goal is to help you find a schedule that supports your well-being while fitting into your life.**
HOW MUCH DOES THERAPY COST?
The cost of therapy varies depending on several factors, including whether you are using health insurance, your specific plan type, copays or deductibles, and whether you choose to self-pay. We are happy to help you verify your benefits or discuss out-of-pocket rates during your registration process so there are no surprises.
DO YOU TAKE MY INSURANCE?
Healthcare costs can be confusing, so here is what to expect based on your coverage:
Using In-Network Insurance: What you pay per session depends on your specific insurance plan. This might be a flat copay (e.g., $20–$40), a percentage of the fee (coinsurance), or the contracted rate until your annual deductible is met.
Using Out-of-Network Benefits: If your therapist isn’t in your insurance network, you pay our self-pay fee at the time of your visit. We can give you a simple receipt called a Superbill that you send to your insurance company to request partial reimbursement.
Paying Out-of-Pocket (Private Pay): You can pay directly without involving insurance. Therapy is an eligible medical expense, so you are welcome to use your HSA (Health Savings Account), FSA (Flexible Spending Account), or any major credit card.
Helpful Next Step: Insurance plans differ widely. Before your first visit, call the customer service number on the back of your card and ask: "What are my in-network (or out-of-network) mental health outpatient benefits, and do I have an active deductible?"
Private Pay Rates
If you are paying out-of-pocket or using out-of-network benefits, our standard rates are:
First Intake Session: $150 (60 mins)
Ongoing Individual Sessions: $125 (45–55 mins)
Couples or Family Sessions: $150 (60 mins)
Group Therapy Series: $200 (4-week series, 90 mins each)
ADHD Assessment & Consultation: Tailored to your needs — connect with our team to create a plan that fits.
DO YOU OFFER IN PERSON & VIRTUAL APPOINTMENT?
Yes! At Discovering Balance Counseling, we offer both in-person sessions at our Amherst, NY office and secure, HIPAA-compliant virtual therapy sessions for clients located anywhere in New York State. You can choose the option that best fits your needs, schedule, and comfort level.
HOW DO I GET STARTED
We make getting started simple. The fastest way to schedule is by using our online booking system—just click the Intake & Schedule button to choose a time that works for you. Prefer to speak with someone first? Give our office a call, and we will be happy to assist you 716-810-2644. We look forward to working with you!
WHAT IF COST IS A CONCERN?
We believe financial barriers should never prevent access to quality mental health care. At Discovering Balance, we offer flexible payment options to ensure care remains accessible and manageable for your budget:
Subscription Plans ($80–$100 per session): Designed for consistent, predictable budgeting, this model adjusts based on session length and format (individual, couples, or family therapy) while delivering the same high standard of individualized care.
Sliding Fee Scale: Select therapists offer reduced-fee slots based on household income and financial need. Because these spots are limited and managed individually by each provider, availability varies.
If you would like to explore these options or check current sliding-scale availability, please complete the form below or reach out directly—we are happy to help find a solution that fits your needs.
WHAT IF I HAVE AN EMERGENCY
If you are experiencing a life-threatening emergency or feel you cannot keep yourself or others safe, call 911 immediately.
You do not have to navigate acute distress alone. Support is available right now:
988 Suicide & Crisis Lifeline: Call or text 988 for free, confidential 24/7 support.
Crisis Services of Erie County: Call (716) 834-3131 for 24-hour crisis counseling and community mobile response.
ECMC Psychiatric Emergency Program (CPEP): Call (716) 898-3465 or visit the emergency department at 462 Grider St, Buffalo.
